Our products are a unique fusion of Eastern and Western mystical wisdom, designed to offer profound healing and inner balance through diverse spiritual practices. They include a variety of items believed to possess spiritual or energetic properties, such as crystals, gemstones, and other tools for healing and personal growth. Each item embodies our commitment to integrating global spiritual insights with contemporary needs, providing pathways to spiritual enhancement and cosmic alignment.

Selecting the right mystical product is a personal journey. Trust your intuition and choose items that resonate with your current needs or desires. For instance, Western crystals can be used for energy balancing, while Eastern beads, such as Buddhist malas, are designed to enhance spiritual focus. Our knowledgeable team, well-versed in both Eastern and Western spiritual practices, is here to guide you. We offer personalized advice and customization options to help you find the perfect product for your spiritual path.

Absolutely. Our mystical products integrate spiritual practices from both Eastern and Western traditions. Western crystals are often used for emotional healing and energy balancing, while Eastern aromatherapy and talismans can enhance concentration and meditation. Regardless of the product, each product is designed to support your spiritual growth and overall well-being.

When using mystical products around children or pets, exercise caution to prevent accidental ingestion. Always keep these items out of reach and supervise their use to ensure safety.

Cleaning and recharging crystals and other mystical products is essential for maintaining their energy. Common methods include smudging with sage or palo santo. It is recommended to perform this cleansing ritual monthly. For other products, please refer to the specific care instructions provided on the product page.

Yes, mystical products such as crystals and malas may change appearance over time due to exposure to light, temperature, humidity, or the energies they encounter. These natural changes are part of their journey and contribute to their unique personal energy and charm, whether they are Western crystals or Eastern adornments.

1. Natural Characteristics of Products Our crystal products are made from natural crystals, so variations in color and shape are normal and part of their unique charm. These natural differences are integral to the crystal's distinct energy and add to its personalized allure.

2. Preparation for First Use Each product is blessed before shipment. Upon receiving it, we recommend lighting sage or palo santo and gently smudging the product to cleanse it and restore its natural energy. This process helps remove any external energies that may have attached during shipping and enhances the product’s healing effects.

We strive to process your orders quickly and efficiently. However, please note that once an order has been shipped, it cannot be modified or canceled. If you need to make changes or cancel your order, please contact us within 48 hours of placing it. We understand that unexpected situations can arise, such as ordering the wrong item, and we will do our best to assist you before the order is shipped. Contact us immediately so we can respond to your request promptly.

If you are not satisfied with the product you received, please contact us, and we are ready to help. When reaching out, please provide your order number so we can process your request swiftly.

Once your order is successfully completed, you will receive a confirmation email. Please make sure to add healingcrystwinity@gmail.com to your contacts list to prevent the email from ending up in your spam or promotions folder. Additionally, once your order is shipped, you'll receive an email with a tracking number so you can track your package at your convenience, as well as an email notifying you that your order is on its way. If you haven’t received a confirmation email, please contact us, and we’ll check everything right away.

Currently, we only ship to the US and Canada. Orders over $69.90 after applying discounts, vouchers, or special promo codes qualify for free shipping. All orders are processed and shipped as usual, but there might be slight delays due to carrier backlog. Rest assured, we are taking all necessary measures to ensure the health and safety of our local and global communities.

If you need to change the shipping address, please contact us before your order has been shipped, ideally as soon as possible after placing your order. We generally ship within 72 hours. To make the change, please email us with your order number and the correct address. If the order has already been shipped, we will contact the shipping carrier to request the change.

*Note：Since the package is already in transit, the change may not be successful. If it cannot be changed, the package will be delivered to the original address provided.

Orders with multiple items are packed and shipped from our fulfillment center based on stock availability. Sometimes an order may be shipped in two, three, or even four separate packages. Please allow some time for all items to arrive. If you do not receive all packages within the expected delivery time, please contact us, and we will immediately check everything.

If you have not received your order and the expected delivery time on the shipping method page has passed, please check the latest updates on your tracking number. Sometimes, delays can occur due to bad weather, holidays, customs checks, and backlogs, which may require a few extra days for delivery. If there are no clear updates on the tracking number and the delivery date has passed, or if you have any concerns, please contact us. We will immediately check everything.

Once your order has been shipped, you'll receive an email with a tracking number so you can track your package at your convenience. Additionally, you can track your order at any time on our website. If you have any questions about the tracking number or its status, please feel free to contact us. Send an email to healingcrystwinity@gmail.com, and we will get back to you within 24 hours (business days). We're happy to help!

*Note: Due to carrier system delays, your tracking information might take up to 48 hours to appear on the carrier’s website.

Orders are generally packed and handed over to the shipping carrier within 72 hours. Typically, delivery takes about 2-4 weeks. Some pre-ordered or customized items may take longer as per the product or service page details.

If you haven’t received your product within the expected delivery time, please check here (track link). If you still have questions, feel free to contact us. If the tracking number shows your package has reached your city, you can contact your local post office for further delivery information.

*Note：We are not responsible for any errors in the shipping address or phone number provided during the purchase process. If your shipping information is incorrect, please let us know as soon as possible.

If you are not satisfied with your purchase, or if you received an incorrect, defective, or damaged item, please contact us, and we will do our best to assist you. While we offer a 30-day return policy (with some exceptions), please do not return any items before contacting us. Our team will review your request and provide further instructions.

*Note: We do not accept returns, exchanges, or refunds for any free gifts.

If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your package. Due to the international nature of our product sources and environmental considerations, return shipping costs are the responsibility of the customer. For international orders, we will offer reasonable compensation, such as coupons or gift cards, for any issues. Contact us via healingcrystwinity@gmail.com within 30 days of receiving your package and provide a detailed description of the issue.

When contacting us, please include the following information so we can process your request quickly:

1. Order number;

2. Photos or videos of the item in question.

*Important Notes:

• Return shipping costs are the responsibility of the customer.

• Some products are not eligible for return or refund. (Please refer to the product page for details.)

Certain types of items cannot be returned or refunded, including custom products and consultation services (such as special orders or personalized items), promotional items, gift cards, or free gifts, perishable goods (e.g., food, flowers, or plants), and personal care products (e.g., beauty products). If you have questions or concerns about a specific item, please contact us.

If your refund request is approved, we will process the refund, and it will be automatically issued to your original payment method within 10 business days. If you do not receive the refund within this timeframe, please first check your bank account, then reach out to your credit card company or bank, as refunds may require additional processing time to be reflected in your account.